Frequently Asked Questions
Let us satisfy your curiosities. Find answers to our most asked questions below.
Orders & Shipping
Do you offer shipping within Canada
Do you offer shipping within Canada
Yes, we offer shipping Canada-wide through our shipping partners.
What type of shipping service would you recommend?
What type of shipping service would you recommend?
We have a variety of shipping options, ranging from curbside delivery to white glove services. For our larger heavier objects we would highly recommend our white glove service.
What are your shipping costs?
What are your shipping costs?
Shipping costs are determined based on the size and weight of your item. For more on our shipping policy, click here
Returns & Exchanges
Do you offer returns or exchanges
Do you offer returns or exchanges
We offer returns or exchanges on select products, up to 7 days after delivery of your items. We do not offer refunds at this time on antique objects or large furniture. Returns and exchanges will be at the shipping expense of the customer. For a full list of returnable items please see our Returns and Cancellations Policy
In-Store Experience
When is your Vancouver store opening?
When is your Vancouver store opening?
Our store is coming to the heart of Kistilano this Fall 2025 season. Please sign up for our newsletter to be notified when we open our doors, and follow us on Instagram for updates.
Where can we find you?
Where can we find you?
Find us online at Vesselle.com. Our in-store experience is coming Fall 2025 to Kitsilano, Vancouver.
Are there unique products in-store vs. online?
Are there unique products in-store vs. online?
Yes, we carry a large selection of products on our website, but our in-store location includes some of our one-of-a-kind items that get scooped up before they make the website. Check back often, as we receive new shipments regularly.
Can I pre-order a website item that is out of stock?
Can I pre-order a website item that is out of stock?
Yes, our team is happy to assist you in tracking down that perfect item for your space. We are happy to place pre-orders and help track down wishlist items.
Other
Where do you source your vessels and antiques from?
Where do you source your vessels and antiques from?
Our vessels, planters and objects have been sourced from all over the world. From terracotta planters handmade in Honduras to antique olive jars found in Turkey, we travel the globe to bring back an entirely unique collection of finds.
Still wondering?
Please don’t hesitate to get in touch with us with any questions you may have about our products, shipping, or ordering using the link below.
