Refund policy
At Vesselle, we appreciate the antique and unique qualities of our products. We strive to ensure your satisfaction with your purchase, which is why we have outlined the following guidelines for returns on eligible items:
Key Details
- Requests for returns must be submitted within 10 days of product receipt.
- Please carefully review the list below to confirm the eligibility of your item for return.
Products Eligible for Return
- Planters or pots (excluding one-of-a-kind vessels)
- Coffee table books
- Candles
- Home and Kitchen items in original, unopened packaging.
- Damaged items noted within 48 hours of delivery or pickup.
Products Ineligible for Return
- Custom or made-to-order pieces, including antique vessels, artwork, and furniture
- Medium/large furniture items exceeding 30 lbs
- Bedding (including throws), towels, and bath products
- Rugs
- Floor models and items sold as-is
- Items with wear from natural factors like sun exposure or humidity
Return Procedure
- Buyers are responsible for all return costs, including shipping.
- Upon receipt at our warehouse, returned items will be inspected for original condition and packaging. Products must be unused.
- Refunds for approved returns will be processed within 14 business days.
Packaging
Kindly ensure careful and proper packaging to prevent damage during transit.
For inquiries or to initiate a return, please contact our customer service team. We appreciate your cooperation!
Cancellation Policy
Online Orders
- Cancellation between 24-48 hours: 25% restocking fee applies.
- Cancellation after 48 hours: Orders become final sale and cannot be cancelled.
Backordered Items
- Allowed to cancel within 48 hours for backordered items.
- Exclusions: This policy does not apply to made-to-order pieces.
Get in Touch
For order cancellations, please contact us directly. We are here to assist you.
